07-14-2021 01:35 PM
I have an endpoint which was running 7.2.2 without any issues that no longer has a working agent after it received the 7.3.2 upgrade. I have seen references to a "cleaner" tool to remove Cortex XDR where I assume the MSIExec installer is not working. Is this something I can download myself from our console that I am overlooking?
07-15-2021 07:45 AM
Thanks for the responses. No, the system is alive and well, but Cortex is not. I have logged a ticket with support after I generated a log from the file uninstall attempt with MSIExec.
07-14-2021 02:39 PM
Hi @EddieRowe, If you are to still able to connect to the endpoint, then you could retrieve support file in order to troubleshoot the upgrade issue with technical support. Technical support will also be to provide the agent cleaner.
07-15-2021 07:45 AM
Thanks for the responses. No, the system is alive and well, but Cortex is not. I have logged a ticket with support after I generated a log from the file uninstall attempt with MSIExec.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
