Cortex XDR disabling itself

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cortex XDR disabling itself

L0 Member

Hello, in our environment there are users across multiple departments reporting that Cortex XDR RTP periodically stops itself due to an "adaptive policy", causing them to fail hipchecks and have their network access restricted. These users are primarily on mac devices and are on version 7.9.0. Is anyone else seeing this type of activity?


L4 Transporter

Hi @cwoody,


I am currently unaware of any widespread issue affecting Mac Devices or Cortex XDR Agent 7.9.0.  Because there is no known widespread issue my only suggestion to you would be to submit a case to our Customer Support center ASAP.  In the future I'd recommend creating a support case for break/fix issues or any issues that need to be handled in timely manner.


I hope this information helps.


Have a great day!

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events: Cortex XDR Customer Corner

L0 Member

We have started to see this on a few macs, the cortex protection status will change a few times a day causing the failure in HIP checks.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!