Delay in launching in-house apps

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Delay in launching in-house apps

L3 Networker

Our users have noticed there are delay in launching in-house developed apps (20+ apps) for the first time, the delay would take 10-20 seconds, once the app initally launched, the later, it would take 2-3 seconds to launch. The apps are located from shared folder z:\ and local c:\, the symptop is the same.

1) is there reason why this happened? I bet it's the malware profile -> Wildfire verdict or Local analysis cause the delay.

2) is it possible to set up exception by shared folder like z:\path\sub-path\*

your comments are always welcome.

 

Cortex XDR  

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Just embrace it!
1 accepted solution

Accepted Solutions

L6 Presenter

Hello @SeanDeHarris .

 

I would suggest to open a TAC case to identify whether issue is due to Cortex. You may have to stop the XDR service or perform module isolation to target the modules.

 

If you feel this has answered your query, please let us know by clicking like and  on "mark this as a Solution". Thank you.

Ashutosh Patil

View solution in original post

2 REPLIES 2

L6 Presenter

Hello @SeanDeHarris .

 

I would suggest to open a TAC case to identify whether issue is due to Cortex. You may have to stop the XDR service or perform module isolation to target the modules.

 

If you feel this has answered your query, please let us know by clicking like and  on "mark this as a Solution". Thank you.

Ashutosh Patil

L0 Member

We have the same issue with Office products. The first launch is painfully slow. After that the launches are fine. Cortex said they made adjustments to the wildfire backend services which has helped but still feel it's slower then it should be on first launch. Were you able to fix your issue with the in-house developed apps?  

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