Endpoint disconnected - Admin console

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Endpoint disconnected - Admin console

L0 Member

I am having issues with an endpoint connecting to the Cortex XDR dashboard,

The Cortex XDR console from within the OS is showing as 'Enabled' however it is disconnected from the endpoint administrator console.


I have attempted restart the services using cytool function in the command line as per the support document below;



The content version is currently running on, I believe there is a know issue when the endpoint fails to update to a later version and can cause the endpoint to disconnect.


Is there any way to resolve this from the Endpoint administration console without a clean installation?




L3 Networker

Hi KirkH,


Try the solution posted here.... https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/reconnect-disconnected-xdr-clients-remot...


If it continues to disconnected and many are affected of the same reconnect-disconnected pattern, kindly submit a support case so PA support can investigate further on the root cause..

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