Endpoint losing wifi connection every hour

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Endpoint losing wifi connection every hour

Hello, we have a bizarre issue with one of our endpoints. It's a Macbook Air, 13", 2017, using latest version of macOS and we have identical computers in our organization. 

 

For one user, roughly around the same date Cortex XDR was installed on their computer, they are suddenly losing wifi connection every ~60 minutes. Has anyone encountered an issue like this before?

 

We've done some initial troubleshooting (e.g. SMC reset) to no avail. We think simply rebuilding her user profile / reinstalling macOS would do the trick, but we're very curious if there's a quick and easy fix out there. Thanks!


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Re: Endpoint losing wifi connection every hour

Hi @philliproh -

 

I've never seen this behavior before.  Your best bet is to gather a tech support file (TSF) from the machine with the issue then open a case with Support. 


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 

View solution in original post


All Replies
Highlighted
L4 Transporter

Re: Endpoint losing wifi connection every hour

Hi @philliproh -

 

I've never seen this behavior before.  Your best bet is to gather a tech support file (TSF) from the machine with the issue then open a case with Support. 


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 

View solution in original post

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