05-21-2020 07:56 AM
Hello, we have a bizarre issue with one of our endpoints. It's a Macbook Air, 13", 2017, using latest version of macOS and we have identical computers in our organization.
For one user, roughly around the same date Cortex XDR was installed on their computer, they are suddenly losing wifi connection every ~60 minutes. Has anyone encountered an issue like this before?
We've done some initial troubleshooting (e.g. SMC reset) to no avail. We think simply rebuilding her user profile / reinstalling macOS would do the trick, but we're very curious if there's a quick and easy fix out there. Thanks!
05-28-2020 05:22 AM
Hi @philliproh -
I've never seen this behavior before. Your best bet is to gather a tech support file (TSF) from the machine with the issue then open a case with Support.
05-28-2020 05:22 AM
Hi @philliproh -
I've never seen this behavior before. Your best bet is to gather a tech support file (TSF) from the machine with the issue then open a case with Support.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
