Endpoint losing wifi connection every hour

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Endpoint losing wifi connection every hour

L0 Member

Hello, we have a bizarre issue with one of our endpoints. It's a Macbook Air, 13", 2017, using latest version of macOS and we have identical computers in our organization. 

 

For one user, roughly around the same date Cortex XDR was installed on their computer, they are suddenly losing wifi connection every ~60 minutes. Has anyone encountered an issue like this before?

 

We've done some initial troubleshooting (e.g. SMC reset) to no avail. We think simply rebuilding her user profile / reinstalling macOS would do the trick, but we're very curious if there's a quick and easy fix out there. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

L4 Transporter

Hi @philliproh -

 

I've never seen this behavior before.  Your best bet is to gather a tech support file (TSF) from the machine with the issue then open a case with Support. 


David Falcon 
Solutions Architect, Cortex
Palo Alto Networks® 

View solution in original post

1 REPLY 1

L4 Transporter

Hi @philliproh -

 

I've never seen this behavior before.  Your best bet is to gather a tech support file (TSF) from the machine with the issue then open a case with Support. 


David Falcon 
Solutions Architect, Cortex
Palo Alto Networks® 

View solution in original post

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