Endpoints without IP and MAC address

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Endpoints without IP and MAC address

L3 Networker


There are multiple endpoints without IP and MAC address, what could be the possible reason for it?



L3 Networker

Hi @Shahwaz_Md


Could you please provide any additional information or context to your issue? Where are you unable to view the endpoints without IP and MAC addresses?



L3 Networker

In the All endpoint list


Hi @Shahwaz_Md , 


Understand your concern. Assuming that you have Cortex XDR Pro license and you should be able to run query builder, could you try running a query on registry items on all hosts for the last 24 hours and see if there is data which is being populated? Since this could be some backend stuff, we would request you to kindly open a support case and our engineering team should be able to fix it in the backend if that is the required remediation. 


Engineering might also request you to send a couple of Tech Support Files from the endpoints, hence kindly provide the same. 

Steps mentioned here:  https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-prevent-admin/investigation-and-respo...

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!