Error (0x800705b4) during installation of 7.5 CE on W7/S2008R2

[bischofm_eppendorf]

Hi everyone,

unfortunately we still have a bunch of W7/S2008R computers (without extended support) in our network. The majority of the pcs have Cortex XDR 7.9 installed. In terms of support we are now trying to uninstall 7.9 and install 7.5 CE instead.

The problem is, the installation only works on about 10% of the mentioned clients, at the rest the service cyserver fails to start during the installation:

ExecServiceStartCA: ServiceStartInternal: Starting cyserver service
ExecServiceStartCA: Error 0x800705b4: Service failed transition to 4 state (current state 1)
ExecServiceStartCA: Error 0x800705b4: Failed, retrying (attempt no. 1)...
...
CustomAction ExecServiceStartCA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:07:47: InstallFinalize. Return value 3.

Does anyone know this issue or are there some special requirements for installing the 7.5 CE? What irritates me is that the installation of 7.9 works without any problems.

Thank you in advance

[anlynch · Accepted solution]

Hi @bischofm_eppendorf,

Thank you for reaching out on LIVEcommunity.

I've taken a look into your issue and I believe the best way to move forward will be creating a support ticket.  You can create a ticket here.  Support will more than likely ask you to upload some logs so they can get the complete picture and help you resolve your issue.

For issues that are time sensitive or critical to your environment it's always suggest to create a support ticket so you get timely help and resolve your issues as fast as possible.

I hope this information helps.

Have a great day!