02-22-2024 12:47 AM
We're getting this alert whenever we're trying to install filezilla.exe or Opening Filezilla.exe. We're using the same installation file like before and also tried with the latest versions. But still it's getting blocked by XDR. Any idea why is that happening? We used filezilla before and we didn't have this issue before.
Cortex XDR
02-25-2024 11:02 PM
Dear @MahmudHKamol ,
Hope you are doing well and thank you for contacting live Community. From the above query I understand that you are trying to install Filezilla, however, it is being blocked by the XDR.
I do understand that you have installed this application with no issues in the past, however, there could be a lot of reasons that this application is now being detected as malicious.
For example, the hash of the exe might have changed recently, or they might be a change in the file score globally or even they might have been some changes in the policies which may be unknowingly causing this issue.
To investigate this issue in the right direction we will have to look at different aspects of it. Could you please raise a TAC (Support) case so one of our support engineers can dedicatedly work on this issue and help resolve as soon as possible. Thank you.
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