06-11-2026 06:03 AM
Has anyone experienced an issue with Cortex XDR Agent 9.2 where running cytool reconnect force causes the agent to uninstall itself and removes all assigned agent tags from the Cortex console?
Is this a known issue or bug in Agent 9.2?
06-18-2026 05:58 AM
Hi @I.Sasmitha ,
In theory, running cytool reconnect force without a distribution ID is supposed to re-register the agent to its last connected server.
We recommend to always append the explicit Distribution ID when forcing a reconnect. Giving the agent the specific tenant string ensures the re-registration routine completes successfully without nuking the software package:
cytool reconnect force <your_distribution_id>
I recommended to open a case with TAC to report the behavior you're seeing on Agent 9.2 so engineering can confirm the bug/patch the command's default fallback logic.
Best,
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
