problem starting the pc

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problem starting the pc

L0 Member

I have been having problems with some users, they report that their computer takes 30 to 40 minutes to start when they have the cortex agent installed and when they uninstall it it starts normally. It is worth mentioning that the agents are currently in report mode, has anyone had a similar problem? can support me.


L4 Transporter

Hi @Uriel_Reyes -


I have not seen this issue before.  The best course of action would be to gather a TSF (tech support file) from the endpoint, then reach out to Support ( so an engineer can dive deeper.  To get a TSF, locate an endpoint with the issue from your endpoint list, Right-Click > Endpoint Control > Retrieve Support File.



This will take a little while to run.  Once it is complete, download the file by going to the Action Center under the Response menu item.  Next, select All Actions, then locate the Support File Retrieval entry.  Right-click on that entry, then select Additional Data.



Now right-click on the entry and download the file.



Once you have the file in hand.  Log a support case and upload the file to the case.  This will speed up the investigation and resolution time.

David Falcon 
Senior Solutions Architect, Cortex
Palo Alto Networks® 

L1 Bithead

This happened to me to. Do not install 7.1.  Its not ready for production. 

Hello, you have tried the new version of CORTEX do you know if it is more stable and if they corrected this problem that we have in common?

My issue has been resolved with 7.1.1.  I am waiting on 7.1.2 before doing a mass roll out. 

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