05-20-2025 01:43 PM
As I have added clients to my XDR Linux group I have seen a situation where I hit a limit on client count (under 20 BTW). After I have them all added there will be 2 or 3 missing. If I restart the process on a missing client, that one immediately appears, but one of the previous ones drops off. If I restart the process on that one the other one drops off. I believe I have 21 clients, but at present the max I can see is 17. That number has risen to 19 before, but has dropped back to 17. There are no errors apparent.
Ideas?
05-21-2025 12:17 PM
Hi,
Thanks for reaching out LC.
So, when one of them disappears, does the agent gets uninstalled?
Can you please elaborate a bit more?
Have you checked the available license count yo have?
05-21-2025 01:06 PM
They do not get uninstalled. If I restart the service on a missing client it reappears. Then one of the previously visible clients disappears. If you check status on a missing client's service it shows it's running.
We have hundreds of Windows clients, and they don't exhibit such issues. I'm told we are not facing a license count limit. This is only happening with Linux.
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