Regarding agent upgradation.

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Regarding agent upgradation.

L3 Networker

There are few workstations and servers that are still running on 7.5 and we cannot upgrade them to the latest version as the package is unavailable and saying removed by Palo Alto Networks. 
Can anyone  please suggest  how we can upgrade those systems to the latest agent version.


Accepted Solutions

Hi @Shashanksinha ,


please allow me to divide your problem statement into two parts:


1. you want to upgrade agents from version 7.5 to 7.9

2. You want to upgrade agents automatically to 7.9


For 1. You need to create agent packages and then push the agent upgrade on your workstations and servers by selecting the appropriate package. Since you are on 7.5 you can only upgrade manually to a version which is 7.8 or 7.9.x. Inorder to do this, you need to create agent packages from Agent Installation option. Also, please note: Every OS has its own package, so you need to create packages as per OS and version. Based on what I infer from your understanding on Cortex XDR agent upgrades, here is an additional info:The same packages(OS specific) can be used for all types of endpoints of the particular OS type(so you do not need to create different packages for servers and workstation)


2. For automatic upgrades, no package creation is required. You just need to enable auto upgrades on the agent settings and those machines should take the policy to auto-upgrade. Please be reminded, because automatic agent upgrades require a specific timeframe, it will not happen instantaneoulsy for all and it can take some time for all the endpoints to reflect.



Sometimes auto upgrades do not work because of connectivity and idle time out on agents side and you would want to intervene in the automatic process and perform manual upgrades. And hence, comes the requirement of the agent package.


Hope this helps!

Please mark this as “Accept as Solution” if this resolves the query.


Please go through our learning center on Beacon to understand more and in detail about Cortex XDR. Beacon is a portal which targets to enable users on the hands on on our Palo alto networks security products in detailed yet very simplistic and basic level for baselined understanding and ease of use.

View solution in original post


L4 Transporter

Hi @Shashanksinha ,


Package must be unavailable for 7.5 to agent versions 7.7.x as these versions are now EoL. However, you can still create a new installation package for agent version 7.8 or 7.9(which is the latest) to use for installations and upgrade. 


Go to Endpoints> Agent Installation> Click on Create and choose your appropriate OS platform and agent version and installer type you want to use. 


Please mark the solution as "Accepted" if it does.

Screenshot 2023-01-02 at 7.38.11 PM.png

L3 Networker

abcde.PNGWhen I'm trying to do agent upgradation for systems in 7.5 agent version getting this error message . 

@neelrohit can you help regarding this?

Hi @Shashanksinha , 


are you sure you created a package for upgrade before trying to upgrade the agent?



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