08-18-2023 11:17 AM
All,
When looking through the log file of the agent, I ran across this. Can anyone tell me what its for and why is it missing? This was a fresh install of the latest Cortex agent. Thanks.
Payload archive file \"C:\\ProgramData\\Cyvera\\LocalSystem\\Download\\content\\cortex-xdr-payload.zip\" does not exist"
08-19-2023 11:48 PM
Hi @Chris_Dietz,
Thank you for reaching out to Live Community. Are you able to Live Terminal to other agents without any issues?
Have you tried reinstalling the agent on the server?
At any rate, I would recommend opening a support ticket through our customer portal, as they can help you take a look at the logs and make sense of the issue.
Hope this helps.
08-19-2023 11:48 PM
Hi @Chris_Dietz,
Thank you for reaching out to Live Community. Are you able to Live Terminal to other agents without any issues?
Have you tried reinstalling the agent on the server?
At any rate, I would recommend opening a support ticket through our customer portal, as they can help you take a look at the logs and make sense of the issue.
Hope this helps.
08-21-2023 04:41 AM
Yeah I've already reinstalled the agent. I will put in a support ticket then. Thanks.
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