Servers unable to complete scan job within 24 hours

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Servers unable to complete scan job within 24 hours

L1 Bithead

We have some servers in our environment that have a lot of files. The scans are scheduled for 2am Saturday mornings, but do not complete within 24 hours and the scan times out and is then cancelled. 

What are the steps to remediate this.


L5 Sessionator

Hi @pdysart , you can create a support ticket and request for a support exception (SUEX) to increase the timeout for scheduled scans. You can import the SUEX to a Malware Profile applicable to those servers which need it.


1. Create a clone of the existing Malware Profile applied to those endpoints.

2. Import the SUEX to the Malware Profile.

3. Create an static or dynamic endpoint group containing the only known set of servers.

4. Create a policy that targets the endpoint group with the Malware Profile.

That should resolve the timeout issue.


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