Stopped services Cortex 8.9.0.136780

[adriandiazbio]

hi everyone,

i deployed Cortex 8.9.0.136780 installation on my suse 15SP3, but when the installation finish many services are "STOPPED" i was try to fix it, but i'm unlucky, someone can told me if i do bad something or if neccesary to do something else?

Cortex XDR 

Done
[ 7] Starting Cortex XDR security services
Name PID User Status Command
pmd 16208 root Running /opt/traps/bin/pmd
clad N/A N/A STOPPED N/A
dypd N/A N/A STOPPED N/A
spmd N/A N/A STOPPED N/A
lted N/A N/A STOPPED N/A
pyxd N/A N/A STOPPED N/A
cned N/A N/A STOPPED N/A
piud N/A N/A STOPPED N/A
Done
(1/1) Installing: cortex-agent-8.9.0.136780-1.x86_64

[eluis · Accepted solution]

Hi @adriandiazbio 

Thanks for contacting PANW. 

Before installing please check compatibility matrix and linux kernel compatibility with the agent version you are intalling. 

Here is how to:
https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Compatibility-Matrix/Linux

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Linux-Kernel-Versions/Latest-Kernel-Module-Ver...

We recommend to reboot the system before and after agent installation, before for a better fresh install and after to make all changes take place. 

Please always follow the install manual and PANW documentation since not doing such can end up in non-expected situations. 

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.9/Cortex-XDR-Agent-Administrator-Guide/Intro...

If you are still having issues, please open a TAC support ticket 

If you feel this has answered your query, please let us know by clicking on Like and "mark this as a Solution".

KR, 

LuisEB