the endpoints Disconnected in my tenant Cortex XDR

[njjimenez]

I have a number of cases where the tenant equipment is disconnected from our cortex xdr,
There was a tenant change recently and equipment from any of them became disconnected for no apparent reason.

I tried brute force connected but it didn't work.

Any solution for this

[aspatil]

Hello,

Can you please confirm, whether the endpoint is reflecting in Cortex XDR or not?  What's the status on agent? Is it connection lost or protection mode is disabled?

Check if the agent machine able to reach all cloud URLs.

To know the list of cloud resources to allow from the agent side, refer below article.

Resources Required to Enable Access • Cortex XDR Pro Administrator Guide • Reader • Palo Alto Networ...

Thank you!