the endpoints Disconnected in my tenant Cortex XDR

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the endpoints Disconnected in my tenant Cortex XDR

L0 Member

I have a number of cases where the tenant equipment is disconnected from our cortex xdr,
There was a tenant change recently and equipment from any of them became disconnected for no apparent reason.

I tried brute force connected but it didn't work.

Any solution for this


L3 Networker



Can you please confirm, whether the endpoint is reflecting in Cortex XDR or not?  What's the status on agent? Is it connection lost or protection mode is disabled?

Check if the agent machine able to reach all cloud URLs.
To know the list of cloud resources to allow from the agent side, refer below article.
Thank you!
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