Traps agent install issue

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L0 Member

Traps agent install issue

Hi All:

I have a problem when installing Traps Agent.
Does anyone know why it cannot be installed?
The error message is as follows

 

Windows could not start the Traps service on Local Computer.

Error 1068: The dependency service or group failed to start

 

Richard

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L4 Transporter

Hi @RichardChou -

 

Are you still having this issue?  Did you try to run the install with verbose logging to get a better idea of the root cause?

 

Example:  msiexec.exe /i YourCortexPkg.msi /L*V Install.log

 

If it fails again, you can then open the log and search for the error.


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
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L0 Member

The customer did not have time to wait, so he chose to reinstall the windows system.

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