Traps agent install issue

[RichardChou]

Hi All：

I have a problem when installing Traps Agent.
Does anyone know why it cannot be installed?
The error message is as follows

Windows could not start the Traps service on Local Computer.

Error 1068: The dependency service or group failed to start

Richard

[dfalcon]

Hi @RichardChou -

Are you still having this issue?  Did you try to run the install with verbose logging to get a better idea of the root cause?

Example:  msiexec.exe /i YourCortexPkg.msi /L*V Install.log

If it fails again, you can then open the log and search for the error.

[RichardChou]

The customer did not have time to wait, so he chose to reinstall the windows system.