Unable to install XDR agent in Window server 2019 and 2022

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Unable to install XDR agent in Window server 2019 and 2022

L3 Networker

Hi 

 

I have issue installing Cortex XDR 8.2.0.45438 on both 2019 and 2022 Server.

 

with error logs below:

 

ExecServiceStartCA: Service: cyserver

ExecServiceStartCA:  Error 0x800705b4: Service failed transition to 4 state (current state 1)

ExecServiceStartCA:  Error 0x800705b4: Failed, retrying (attempt no. 1)...

ExecServiceStartCA:  Error 0x800705b4: Service failed transition to 4 state (current state 1)

ExecServiceStartCA:  Error 0x800705b4: Failed, retrying (attempt no. 2)...

ExecServiceStartCA:  Error 0x800705b4: Service failed transition to 4 state (current state 1)

ExecServiceStartCA:  Error 0x800705b4: Failed, retrying (attempt no. 3)...

ExecServiceStartCA:  Error 0x80070420: StartServiceW failed

ExecServiceStartCA:  Error 0x800705b4: Service failed transition to 4 state (current state 1)

ExecServiceStartCA:  Error 0x800705b4: Failed, retrying (attempt no. 4)...

ExecServiceStartCA:  Error 0x800705b4: Service failed transition to 4 state (current state 1)

ExecServiceStartCA:  Error 0x800705b4: Failed, retrying (attempt no. 5)...

ExecServiceStartCA:  Error 0x800705b4: Service failed transition to 4 state (current state 1)

ExecServiceStartCA:  Error 0x800705b4: Failed, retrying (attempt no. 6)...

ExecServiceStartCA:  Error 0x800705b4: Service failed transition to 4 state (current state 1)

ExecServiceStartCA:  Error 0x800705b4: Failed, retrying (attempt no. 7)...

ExecServiceStartCA:  Error 0x800705b4: Service failed transition to 4 state (current state 1)

ExecServiceStartCA:  Error 0x800705b4: Failed to start service cyserver

ExecServiceStartCA:  Error 0x800705b4: ServiceStartInternal failed

CustomAction ExecServiceStartCA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 14:50:20: InstallFinalize. Return value 3.

 

Kindly please advise how to install the XDR agent properly. 

 

 

Thank you

 

1 accepted solution

Accepted Solutions

L4 Transporter

Hello @Fariq_Zaidi ,

Thank you for writing to Live Community.

 

The error 1603 is the generic error. Try cleaning registries related to Cortex XDR and after reboot try reinstalling the session. Due to limited access, I will suggest you to open a TAC Support case to investigate further.

 

Hope this helps.

Please mark the response as "Accept as Solution" if it answers your query.

 

Regards,

Ashutosh

Ashutosh Patil

View solution in original post

1 REPLY 1

L4 Transporter

Hello @Fariq_Zaidi ,

Thank you for writing to Live Community.

 

The error 1603 is the generic error. Try cleaning registries related to Cortex XDR and after reboot try reinstalling the session. Due to limited access, I will suggest you to open a TAC Support case to investigate further.

 

Hope this helps.

Please mark the response as "Accept as Solution" if it answers your query.

 

Regards,

Ashutosh

Ashutosh Patil
  • 1 accepted solution
  • 733 Views
  • 1 replies
  • 0 Likes
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