Unable to upgrade Traps from 5.0.x to XDR 7.2

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Unable to upgrade Traps from 5.0.x to XDR 7.2

L4 Transporter

Hi Community,


I am unable to upgrade the Traps agent from v5.0.x to 7.2 using the rule from XDR console. I have upgraded from 6.0. Not sure whether my antivirus is blocking it.

I can see the version is showing as upgraded in the console for a while then again it goes back to older and the end machine never get upgraded. I can see install fail in TrapsUpgrade.log in the end machine.

Is upgrading from 5.0.x to 7.2 is possible via action rule?.




L4 Transporter

Hi @Abdul_Razaq -


Do you see any specific messages in Response > Action Center > All Actions pertaining to the upgrade attempt?

David Falcon 
Senior Solutions Architect, Cortex
Palo Alto Networks® 
  • 1 replies
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