Windows OS issues with Cortex XDR enabled

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Windows OS issues with Cortex XDR enabled

L2 Linker

A technician is claiming that after downloading XDR 7.6.1, the Windows start menu is not working. If he disables XDR, it works again. If he enables XDR, it stops working again. Has anyone else seen or heard of similar issues?

1 ACCEPTED SOLUTION

Accepted Solutions

L3 Networker

Hi Pdysart,

 

It does not look like this is a known issue with agent version 7.6.

I recommend validating that the OS version on the effected host is supported by the 7.6 agent. See documentation Where Can I Install the Cortex XDR Agent?
If the OS is listed as supported under agent version 7.6 then I recommend opening a support case with PANW to investigate further.

Regards,

Ben 

 

View solution in original post

1 REPLY 1

L3 Networker

Hi Pdysart,

 

It does not look like this is a known issue with agent version 7.6.

I recommend validating that the OS version on the effected host is supported by the 7.6 agent. See documentation Where Can I Install the Cortex XDR Agent?
If the OS is listed as supported under agent version 7.6 then I recommend opening a support case with PANW to investigate further.

Regards,

Ben 

 

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!