Has anyone upgraded to the 7.2.0 agent yet that has experienced performance issues? Like most persons our environment is constantly changing, but at the suggestion of someone at Palo Alto I upgraded my system to the 7.2.0 release last Thursday for another issue. A day later, before installing the September 2020 patches, my system stopped responding (Friday). Task Manager would not open, nor did the <Ctrl> <Sht> <Esc? trick work. I suspended the laptop and when leaving sleep/standby the system "blue screened" with a code indicating it could not leave standby. On Monday the issue happened again where the system stopped responding, but still allowed me to interact with an existing RDP session. I logged into the web console and asked XDR to uninstall the agent from my system and the system resumed normal operation once that began to execute. I have reinstalled the 7.1.2 agent.
Were you ever able to resolve this, or did you have to escalate to Support for assistance?
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