XDR Prevent 7.2.0 Performance Issue on Win10 x64 v1903?

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XDR Prevent 7.2.0 Performance Issue on Win10 x64 v1903?

L2 Linker

Has anyone upgraded to the 7.2.0 agent yet that has experienced performance issues?  Like most persons our environment is constantly changing, but at the suggestion of someone at Palo Alto I upgraded my system to the 7.2.0 release last Thursday for another issue.  A day later, before installing the September 2020 patches, my system stopped responding (Friday).  Task Manager would not open, nor did the <Ctrl> <Sht> <Esc? trick work.  I suspended the laptop and when leaving sleep/standby the system "blue screened" with a code indicating it could not leave standby.  On Monday the issue happened again where the system stopped responding, but still allowed me to interact with an existing RDP session.  I logged into the web console and asked XDR to uninstall the agent from my system and the system resumed normal operation once that began to execute.  I have reinstalled the 7.1.2 agent.


L4 Transporter

Hi @EddieRowe,


Were you ever able to resolve this, or did you have to escalate to Support for assistance? 

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner: https://live.paloaltonetworks.com/t5/cortex-xdr-customer-corner/ct-p/Cortex_XDR_Customer_Corner

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

*Cortex XDR Office Hours [NAM]: https://paloaltonetworks.zoom.us/webinar/register/3316669859020/WN_yMpAB-aBTt6xk2h-gsra4w
*Cortex XDR Office Hours [EMEA/APAC]: https://paloaltonetworks.zoom.us/webinar/register/4116709604301/WN_CZuFE5CHQbG9LUEqugsIOw
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