09-15-2020 07:25 AM
Has anyone upgraded to the 7.2.0 agent yet that has experienced performance issues? Like most persons our environment is constantly changing, but at the suggestion of someone at Palo Alto I upgraded my system to the 7.2.0 release last Thursday for another issue. A day later, before installing the September 2020 patches, my system stopped responding (Friday). Task Manager would not open, nor did the <Ctrl> <Sht> <Esc? trick work. I suspended the laptop and when leaving sleep/standby the system "blue screened" with a code indicating it could not leave standby. On Monday the issue happened again where the system stopped responding, but still allowed me to interact with an existing RDP session. I logged into the web console and asked XDR to uninstall the agent from my system and the system resumed normal operation once that began to execute. I have reinstalled the 7.1.2 agent.
08-12-2021 09:35 AM
Hi @EddieRowe,
Were you ever able to resolve this, or did you have to escalate to Support for assistance?
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
