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10-28-2024 07:54 AM
Hello everyone, I'm try to make a usecase where it will be possible to send email to the XSOAR and instead of creating new incident the email content will be delivered to already open incident based on Incident id or UID with addEntitlement.
after creating an entitlement I send email to the XSOAR (I got ews V2 setup and working) with the entitlement\incident ID in the subject but it creates new incident and not add it's content to the open one.
any one as a guide\know how to make addEntitlement work? thanks!
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