06-24-2025 06:59 AM
Hi,
I have integrated JIRA with XSOAR.
I have created a custom field in JIRA which has a dropdown list with options. I want the value to be populated in JIRA by XSOAR.
I am using jira edit issue automation where I am providing {"fields":{"customfield_xyz":{"value":"${abc.answer0}"}}} in issuejson. I can see the abc.answer in task output of the playbook but the same is not updating in JIRA custom field.
Can anyone please assist.
Thanks,
Himangi S.
07-07-2025 02:18 PM
Hi @Himangi, does the jira-edit-issue command return any error, or does it complete successfully but the field is just not updated?
Please see here for an example of what this input should look like with a custom field: https://developer.atlassian.com/server/jira/platform/jira-rest-api-example-create-issue-7897248/#exa...
Looking at the JSON you pasted above compared to the example I linked, the issue may be that the "value" key does not need to be there.
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