10-06-2023 11:14 AM
Currently, XSOAR is randomly assigning incidents to users. This includes user accounts who will never work incidents.
As I understand this is the default built-in process.
I looked at the AssignAnalystToIncident script, but really don't know what needs to be updated here.
I would like to completely disable the auto assigning of incidents.
I do not want to setup shift management.
What is the most straight forward way to disable this, so our analysts can manually grab incidents.
10-06-2023 12:24 PM
Take that task out of your playbooks, and setup dashboards that they can use.
10-06-2023 12:24 PM
Take that task out of your playbooks, and setup dashboards that they can use.
10-06-2023 12:34 PM
Such an easy answer. I didn't realize the playbooks in question were the ones doing the assignment. Thank you for pointing me in the right direction here.
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