How to change Dashboard Widget Date Range from occurred to closed date

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How to change Dashboard Widget Date Range from occurred to closed date

L2 Linker

Looking at some of my widgets on my dashboard, i noticed there is a date range filter.  But is there a way to specify to use the closed date and not the occurred date?



 

3 REPLIES 3

L2 Linker

Hi, 

May be you can mention the closed date in the widget query with other conditions-sample query - status:closed closed:>="2022-01-01T00:00:00 +0800" 

Thanks, but with a line graph widget it won't plot against the day closed.  The x-axis is the date occurred.  I want the x-axis to be the date closed.  

I'd like to be able to see a line graph of the cases closed by analyst where the date on the x-axis is the date closed.

L4 Transporter

Hi @jboyd98, this is currently not supported since it would break some platform components. 

 - Incidents are partitioned based on the created date field. Partitions are opened and loaded into memory based on the created range. 

 - Every incident has a created date field by design. This results in fewer dashboard and widget errors.

 

There is a Feature Request for the same. https://xsoar.ideas.aha.io/ideas/FR-I-1117. I would recommend that you still vote and comment on it since your point about plotting field might still be valid.

 

Thanks,

 

Jeremy.

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