02-07-2023 07:38 AM
I'm attempting to add a custom field to the edit feature in XSOAR and cannot find any documentation when it comes to having that field show up in the edit form when editing multiple incidents regardless of type. When the edit layout is updated for any incident type, it is only used when editing a single incident of that incident type. I've updated each layout's edit form to include the custom field.
Where would this configuration be if it exists at all?
02-07-2023 07:43 AM
I'm also experiencing the same issue
02-07-2023 08:08 AM
Unfortunately you can't bulk edit layouts far as I know.
So updating individually is the way to go at this time.
You can copy tabs from other layouts for the Summary layout, but this doesn't exist for the new/edit, close, or incident quickview sections.
02-07-2023 08:22 AM
Dang that's really limiting but it is good to know that other people have faced this same issue.
02-07-2023 08:32 AM
There are a number of a feature requests on the AHA portal relating to layouts, best would be to review and upvote the ones that you would find beneficial, or add details for your requirements.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!