04-30-2025 12:20 AM
I'm currently using ServiceDesk Plus and I would like to sync the status of requests automatically.
Is there a built-in way to configure this behavior, or do I need to use custom scripts?
Any advice or documentation would be really helpful.
Thanks in advance!
#servicedesk #servicedeskplus #xsoarintegration
05-19-2025 10:29 AM
I believe you're referring to what XSOAR would consider mirroring. Reviewing the ServiceDesk Plus integration, this does not have mirroring built-in. I'd recommend first confirming if Service Desk Plus itself supports the mirroring setup you describe. If so, please then refer to the previous link on how to build out custom mirroring.
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