Incident assignment in XSOAR

[DP696]

Hi,

Anyone please help me to understand automatic incident assignment by DBot to analyst. what are the steps have to perform?

how to define the shift in user roles?

Thanks.

[OKaraduman1]

Hi,

You can find the link on below with detail shift management. AssignAnalystToIncident commands are running for shifting

https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/6.10/Cortex-XSOAR-Administrator-Guide/Shift-...

[OKaraduman1]

here the how to videos ; 

https://live.paloaltonetworks.com/t5/cortex-xsoar-how-to-videos/cortex-xsoar-how-to-video-shift-mana...