02-06-2023 02:07 AM
Our current setup mirrors incidents by post processing scripts. Bulk incident close makes too much noise in the system. It creates a container for each incident at the same time. It can overload the system from time to time. How does mirroring in the integration work? Does it mirror incidents one by one without creating a container for each?
02-07-2023 05:35 PM
Hi @EnesOzdemir, sounds like the post-processing script is not working properly. You might want to have a CSE review your script and make recommendation. Also do not use sleep commands inside post-processing scripts.
Integration incident mirroring is done at an interval for all objects in the queue. The queue could contains multiple incidents for mirroring across different integrations.
02-08-2023 03:08 AM
My post processing script is simple .
https://gist.github.com/ennozdd/ff1d2c728858b7b0b38e4b7e313cea67
I implemented mirroring for the integration and tried closing 300 incidents at once. The process was so smooth. I think mirroring has a much lighter load on the system.
I also raised a case for the container problem
Case 02338961
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
