Long Text Field Error when setting field with setIncident

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Long Text Field Error when setting field with setIncident

L2 Linker

We publish guides/playbooks on a 3rd party site for our analyst to use when troubleshooting an incident.
that 3rd party site has an api.


I've successfully pulled the guide / page into the warroom and it displays and returns correctly using return_results



However, I want to take the decoded_contents and dump them onto a new tab in the incident layout.

I created a long text field and tried doing the following:


demisto.executeCommand("setIncident", {'customFields': {"teplaybookdetail": "decoded_contents"}})


This throws the following error:

"Error from Scripts is : Script failed to run: Error: Failed to decode (loop) data from docker code script: invalid character '{' after object key:value pair This may happen when you don't return an explicit entry (or entries) from a script. for entry structure please review the 'Script Helper' (2605) (2604) (2603)"


I've successfully used the same command to set other fields.


Any thoughts or advice?






L3 Networker

Hi @JoshBoyd – I was not able to replicate this error, but the following, slightly simpler line of code should also work; please give this a try:

demisto.executeCommand("setIncident", {"teplaybookdetail": "decoded_contents"})


If that still doesn't work, could you share the full YML file of your script?

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