Unable to fetch incident taks with Servicenow V2 integration.

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Unable to fetch incident taks with Servicenow V2 integration.

L1 Bithead

Our company will use Servicenow "Incidents taks" to send a task to another team.

Currently it is only possible to fetch "sc_tasks" which are Service Catalog tasks, however these service catalog tasks are not being used in our company.

 

Use-case is that for example helpdesk opened a Incident and they send an "Incident task" to the SOC to help , and the SOC will fetch those "incident tasks" in XSOAR.

Does anyone else has this issue? Or know how to be able to fetch incident tasks. 

1 accepted solution

Accepted Solutions

L5 Sessionator

Hi @MarcoHersbach, the table name should be "incident_task". I tried and I think this works. Screenshot below for your reference. 

 

Screenshot 2024-05-22 at 1.33.24 PM.png

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2 REPLIES 2

L5 Sessionator

Hi @MarcoHersbach, the table name should be "incident_task". I tried and I think this works. Screenshot below for your reference. 

 

Screenshot 2024-05-22 at 1.33.24 PM.png

L1 Bithead

Thank you. This worked, I didn't try it at first as this type didn't show up as possible types.

MarcoHersbach_0-1716629091447.png

 

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