09-24-2025 12:04 AM
Hi everyone,
I have a question regarding SLA tagged scripts on XSOAR.
I have a field-change-triggerred script that starts an SLA timer within automation if the field is changed to certain values. This part is okay and we observe that the sla timer starts succesfully. I want to run an SLA script when breach is triggerred for this timer. I have created the SLA script and choosen it in the incident field for the related timer. Even though the SLA for the timer exceeded and breachTriggered property is "true", the SLA script is not triggered. I have also tested the script via command line and there is not any error and created sla scripts before. Only difference from previous case is that this time the sla starts via an automation instead of a task in a playbook. Did anyone encountered a similar issue.
Regards.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
