conversionupdates site is getting Read Error - Connection Reset by Peer

[cjthorse82]

[Photo attached]

Installed Ubuntu 16.0.4 - installer package expeditionInstaller.tgz in tmp folder

run the .sh installer after chmoding 

installer runs 

installer gets to the point of trying to contact https://conversionupdates.paloaltonetworks[.]com/ex-repo[.]gpg

Shows connected over 443 and then read error occurs and it just keeps retrying - this device has access to the internet and is not being blocked by our firewalls (checkpoint, boo, i know). 

What am I missing? Certs? no HTTPS inspection is occurring that's for sure. 

Warmly - get me off Checkpoints 

[lychiang]

Hi @cjthorse82 Please follow the installation guide below:

https://live.paloaltonetworks.com/t5/expedition-articles/expedition-documentation/ta-p/215619?attach...

Expedition1 only support Ubuntu 20.04.x, not 16.x 

[cjthorse82]

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@lychiang wrote:

Hi @cjthorse82 Please follow the installation guide below:

https://live.paloaltonetworks.com/t5/expedition-articles/expedition-documentation/ta-p/215619?attach...

Expedition1 only support Ubuntu 20.04.x, not 16.x  

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yes that's correct  - I've tried 20.04.6 with the same error about connection reset to the https://conversionupdates.paloaltonetworks[.]com

this website does not work on any computer i've tried in my home network / business network 

it's strange. 

each time it returns get connection reset.

the url from PAGE 13 of the install manual does not work. Connection Reset by Peer no matter where the link is used - on the network at home / on the office network -

UPDATE: i re-installed 20.04.6 - followed the guide that's linked in the reply - and the server is still getting this connection reset by peer issue - it's not a firewall issue on the servers end. it's not an issue with internet connection - becuase again - the server is able to apt-get packages and install them

[lychiang]

Hi @cjthorse82  We are aware of this issue and will update you soon when the service is restored. 

[farouk.aboualam]

Hello everyone, 
I am running ubuntu 20.04 and i am currently having the same situation and error, any udpates on how to fix it? 

[dpuigdomenec]

Dear @farouk.aboualam ,

I'm sorry for any inconvenience caused, but the service is still not up and running.

While we work on restoring it, I'd suggest you consider checking out the Expedition2 beta program. Its current features might align with your needs. https://live.paloaltonetworks.com/t5/expedition-articles/introducing-expedition-2-beta/ta-p/542787

For any queries or recommendations, don't hesitate to get in touch at fwmigrate@paloaltonetworks.com.

We appreciate your patience and understanding.

Best regards,

David

[cjthorse82]

thank you for the replies about the service availability - please keep this thread updated when the service is restored - in the mean time i have submitted the form to be granted access to Expedition 2 Beta - thank you for all your support and time.   

[dpuigdomenec · Accepted solution]

Hi @cjthorse82 and Expedition community.

Service is up and running.

Thanks and sorry for any inconvenience caused.