01-10-2025 11:49 AM - edited 11-11-2025 06:13 PM
Fuel Workshops are a series of events that are done in conjunction with the Palo Alto Networks support team to help bring "day one" training to Fuel members. The courses that are planned will encompass, in time, all of Palo Alto Networks ecosystem of products.
These events cover the Next-Gen Firewall, Prisma Access, Strata Cloud Manager, and others as the education materials are completed and the training is shared with everyone. In addition to the links below, you can also view the Fuel Workshop playlist on LIVEcommunity's YouTube channel.
November 5 and 6, 2025
During this two day event, we heard from Faisal Mohammed and Chinthaka Ekanayake on how the ZTNA system is designed, why it is so secure, and why we can trust it to protect everyone in your network. The video series covers many areas:
October 22, 2025
In this one day event, we heard from several speakers on the best practices for getting a Next-Generation Firewall (NGFW) active and registered. This presentation given by Cindy Nguyen and Darren Bishop , assisted by Angelo Eisma and Alberto Rivai, went through all of the necessary steps for how to get up and running, getting all of your dynamics licenses loaded onto the NGFW, and how to make sure your firewall's OS is up to date. In the second part of our sessions, Angelo Eisma, assisted by Alberto Rivai answering questions in the chat, did an introduction to advanced troubleshooting steps when you have a high CPU dataplane. With these steps, you are shown how to reset the necessary counter and look at debugging information to determine if the issue is with your switch, with the firewall, or somewhere else on your network. Angelo does a great job showing you how to debug using pcap files and Wireshark as well as using the CLI of the NGFW to identify and fix your issues.
June 24, 2025
With this four day event hosted by Yogesh Kumar Dhanuka and Ramasamy Muthiah, this Fuel Workshop series provides an exclusive look at how Palo Alto Networks leverages GlobalProtect to securely connect its global workforce. We're showcasing the practical application of this powerful tool within Prisma Access, offering a deep dive into its various aspects.
May 27, 2025
With this session hosted by Saravanan Rajagopal, Sara explained about the upcoming changes to the Palo Alto Networks certification programs. He covered a number of topics including the transition from a product-based to a role-based certification process, changes to the upcoming certification structure (Foundation Level, Professional Level, Specialist Level, and Architect Level), and what training materials are going to be available.
April 29, 2025
With this session hosted by Siddhant Chawla, Sidd explored the fundamentals of SAML from a Palo Alto Networks perspective, walked through the end-to-end authentication flow, and delivered a live demo to bring it all together. To round things out, we shared a helpful troubleshooting guide to support smooth implementation and quicker issue resolution.
February 4 and 5, 2025
With this session hosted by Faisal Mohammed, Faisal will give us some hands-on experience, best practices, and methods to identify issues in your Prisma SD-WAN branch network.
December 3, 2024
Arun Sharma, a Senior Technical Support Engineer for Palo Alto Networks, gives an overview on how to diagnose, identify, and fix issues with high data plane utilization on the next generation firewalls (NGFWs).
October 29, 2024
This workshop shows how to handle password resets, license transfers, and RMAs efficiently. Customers will also learn how to raise cases to the right team to address their concerns. The session also includes a lab demo, allowing participants to engage in live, interactive participation.
October 17, 2024
This event covers the implementation of GlobalProtect for Large Scale VPN (LSVPN). The speaker, Siddhant Chawla, Senior Technical Support Engineer, offers an overview of how LSVPN is designed, implemented; as well as how to debug when you run into problems.
September 17 and 18, 2024
Learn GlobalProtect Troubleshooting techniques from Staff Technical Support Engineer, Angelo Eisma. With a deep dive of the functionality and operation of GlobalProtect, Angelo details how GlobalProtect works and how to debug different issues as you encounter them.
August 28 and 29, 2024
This event covers Threat Protection Best Practices across a number of technical aspects, including:
