Advanced URL Filtering Eval expired - URL filter stops (persistent)

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Advanced URL Filtering Eval expired - URL filter stops (persistent)

L2 Linker

Hi

I did an self requested Eval of Advanced URL Filtering on a PA-220@10.1.x

When the trial expires, the URL filter (or its license) is broken. Even if there is a legacy URL Filter license available.

 

XX@pan> show running url-license

URL license expired

 

License entry:
Feature: Advanced URL Filtering
Description: Palo Alto Networks Advanced URL License
Serial: XX
Authcode: XX
Issued: June 16, 2021
Expires: July 16, 2021
Expired?: yes

 

I can delete the license token from the firewall

delete license key Advanced_URL_Filtering_2021_06_16_IXX.key

 

The URL filter is working then (with the normal url license)

XX@pan> show running url-license

URL license is valid

 

But as soon the firewall fetches the licenses the expired Adv URL has higher priority and the URL filter stops.

 

I think i can't delete the Trial license in the CSP.

Does I really need to open a license case for this.

Also it's pretty ugly in a PoC situation...

 

Regards

fbpan_0-1627059282377.png

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Cyber Elite
Cyber Elite

@fb-pan,

Unfortunately you do need to contact support to have them remove the license file on the backend. Simply opening a support ticket is how I've dealt with this and since it's just an administrative task it's usually handled within a couple hours. 

 

That being said the trial license being expired shouldn't be causing your PA-220 to register to that license, and it should be falling back to the normal license without any issue. I've got the same thing on one of my LAB units and it successfully failed back to the normal license once the eval license expired. 

View solution in original post

2 REPLIES 2

Cyber Elite
Cyber Elite

@fb-pan,

Unfortunately you do need to contact support to have them remove the license file on the backend. Simply opening a support ticket is how I've dealt with this and since it's just an administrative task it's usually handled within a couple hours. 

 

That being said the trial license being expired shouldn't be causing your PA-220 to register to that license, and it should be falling back to the normal license without any issue. I've got the same thing on one of my LAB units and it successfully failed back to the normal license once the eval license expired. 

View solution in original post

L2 Linker

thanks for sharing your experience @BPry 

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