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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Can't activate " VM-Series Bundle 1 Free Trial" from Azure Marketplace

Hi there, I attempt to start to "“VM-Series Bundle 1 Free Trial “ in Azure Marketplace . When I clicked the link "“VM-Series Bundle 1 Free Trial “. It popped 404 not found. Could you advise how to activate it? Besides, I saw that there is a 30-day trial,is it an independent plan from paid services or you only have paid plan and subscribers have...

CiciPeng by • L1 Bithead
  • 10277 Views
  • 9 replies
  • 0 Likes

Resolved! caddies for a 5200 and 2500

Hi i am looking for caddies that fit a PA-5250 and a PA-3220 firewalls i can find replacement the replacement drives looking for parts numbers for them original was where damaged in moving. Please can someone help me with this as i need these caddies for the drives to work

CIT1977 by • L1 Bithead
  • 2945 Views
  • 3 replies
  • 0 Likes

PA-450 License Issue

Hi Team, Is there any known issues with the License Tab in PA-450 as our new firewall is not showing anything on the license TAB. I have added the devcie in the support portal but to fetch the license i am not able to see anything in the tab. I upgraded the device from 10.1.0 to 10.1.8 just to check if it helps but no use. Regards, Sanjay S

Process cp-path_monitor received user event hbUpdate

Dear Team, I'm using 9.1.12 PAN-OS Recent firewall has temporarily switched certain interfaces to 'non-function' with the logs below. masterd_apps.log Process cp-path_monitor received user event hbUpdate 60 0.0938 I would like to know what the log above means. If anyone has had a similar experience, please share with me Thanks in advance...

Resolved! Memory utilization used by the current data plane among all allocated memory

Hello all,I was asked by the customer if there is a command to check the memory usage rate used in the current data plane among all allocated memories.

And I found the following command, and is it correct that the config memory here means the entire memory? > debug dataplane show cfg-memstat statistics https://knowledgebase.paloaltonetworks....

Setting up DUO MultiFactor on GlobalProtect and allowing AD password resets at the same time

Hello all, I am currently trying to set up my GlobalProtect portal to allow my users to reset their passwords when they expire. I was able to do that by setting up my RADIUS profile with PEAP-MSCHAPv2 however now my users are not getting the DUO pushes anymore. It was previously working with the DUO authentication proxy. I need to be able to s...

Is it possible to apply "IP Address Exemptions" into Security Profiles based on the IP of the x-forwarded-for header?

Hello. all. Is it possible to apply "IP Address Exemptions" into Security Profiles based on the IP of the x-forwarded-for header? https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-admin/policy/identify-users-connected-through-a-proxy-server/use-xff-values-for-ip-based-security-policy-and-logging You can configure the firewall to use the...

Resolved! Admin Case - Selecting Assets - Not Possible

Hello, I am trying to open an ADMIN type case to change our end user ASC, on behalf of the end user.At the stage where the tool gives a pop-up to indicate which serials/deviices are involved in the request, Find Asset Tenant ID/ Serial #* It is further not possible to do so. The tool pop-up does give a list of all available assets from which to ...

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HA2 down

Colleagues, greetings. I got HA pair, a\p. The model of the devices are 3220. Both working on 9.1.0 PAN-OS versions without any problems. BUT! When I want to upgrade them, for example to 10.0.0, I face problems with HA2 links (HA2 and HA2 backup) being down. The scenario is when I upgrade my passive node, so my active(suspend) is 9.1.1 and my pa...

Resolved! IPv6 Tunnel Endpoint (Tunnelbroker.com)

HiI'm trying to "play around" with ipv6. As my ISP doesn't offer IPv6 to my connection I want to use tunnelbroker.com to setup a ipv6 (6 in 4) Tunnel.I've read that this feature has been dropped since 4.1, is this correct? If so, ayn other chance to get this running?I get a /64 and a /48 from tunnel broker so I thought I use my fritz.box (www.av...

u13550 by • L3 Networker
  • 4709 Views
  • 3 replies
  • 0 Likes

Unable to Connect IPSec VPN Tunnel

Need assistance to connect a VPN IPSec Tunnel between PA and Cisco 4300 Series. Everything seems to be configured on both sides, but when I check logs on the PA-CLI, it shows this log: IPsec-SA request for 150.220.213.178 queued since no phase1 found2022-11-17 10:49:19.353 -0600 [PNTF]: { 1: }: ====> PHASE-1 NEGOTIATION STARTED AS INITIATOR...

yjimenez by • L0 Member
  • 2760 Views
  • 2 replies
  • 0 Likes

Resolved! Last Version Supported by PA-850

Hi Team, Please help me with the last version supported by PA-850 model. Your response is highly appreciated. I dont see the details in the below link. Hardware End-of-Life-Dates - Palo Alto Networks Regards, Sanjay S

Resolved! mgmtsrvr zombie process

Dear Team, I'm using 9.1.12-h3 PAN-OS. When entering the 'show system resources' command, one zombie process is identified as below. In detail, it is confirmed that the 'mgmtsrvr' process is in a zombie state. I would like to know what caused the process to be judged as a zombie. I am aware of 'PAN-175211' fixed in version 9.1.13. When ...

CHOEKyungJun_0-1668652670473.png
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