Box is getting blocked for employees. However, more of our business partners are using Box Enterprise.
We are using URL and application filtering. Looking through the list of applications, I found boxnet-enterprise-access and added it to allowed applications, but when I try to go the Box site of a Box Enterprise user/company, I'm still gettting a URL block. I don't want to add an exception by category or by URL as that will allow access to all of Box. I only want Enterprise.
This is what I would do.
1) Create a rule that temporarly gives your IP or user-id access to anything.
2) Navigate to one of these Box Enterprise links and see if the App-ID gets recognized as boxnet-enterprise-access.
If the application gets identified correctly then all you need to do is get rid of your URL block, if not then it's likely this wouldn't really work without a lot of work on your end as that pretty much tells us you aren't doing SSL-Decryption.
If you want access to Box Enterprise links but you are blocking box through URL-Filtering, this isn't going to work. You are essentially cutting off access to box before the firewall even has a chance to decide if you are utilzing box enterprise or not.
That is what I usually do when troubleshooting, create a rule specifically for my traffic, access the sites and then review firewall traffic to determine the application used.
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