Another download is in progress

[mike-simpson]

When attempting a download of a PAN OS software image, I get the error "Another download is in progress. Please try again later" in the download dialog.  How can I find out what download is in progress and potentially stop that so I can get the software image downloaded?

[bpappas]

show jobs all on the command line.

clear the hung download job (assuming that there is one).

[mrajdev · Accepted solution]

From the CLI prompt you can enter "show jobs all"  check the last column to see if there is a download pending. You can find the job id for the download on the same line. Once you are know the job id for the download task you can issue the command "clear job id <id-num>" to clear the download job.

Hope this help.

Thanks

[rboyd]

This worked great for me too

[pa_oum]

Thanks for asking the question, MBS. I was able to kill the job that was hung and continue with the other downloads.

[pa_oum]

Thanks for the instructions. It worked for me.

[chris_koc]

Yes - thanks for posting. Worked like a charm.

[KGC]

Better question is, why does this happen? I see this problem every couple of weeks, and it's forced me to manually check my content updates on a regular basis because once some download is stuck, no other updates can be loaded, causing the firewalls to fall out of date.

[migration]

I too see this.

Right now I have 2 customers one running 3.1.8 and one running 4.0.3. Both versions have this problem.

\Anders

[jkim2]

I've actually submitted 2 enhancement / feature request

ER 1.

Recommend changing alert level for ‘auto update agent failed to download content version xxx-xxx’ from current

Type: General

Severity: Medium

Event: General

To something that is different from a successful message. Such as raising the severity level to High

ER 2.

2 boxes in the lab running 4.04 (planning to upgrade to 4.05 this week) we have seen downloads get hung which require manual clearing of the jobs.

Recommend manual clearing of jobs that are in ‘PEND’ status for more than 24/48 hour or some configurable time.  

but yes clearing of the jobs manually fixed it.

[u9047]

Thanks for posting,

Saved me tons of time and the solution worked for me.

I guess the real question is why are these downloads getting stuck in the first place? I know the common sense answer where you may have lost Internet Connectivty but shouldn't these downloads auto resume? And if not there should be a software mechanism in the firewall to automatically clear these pending jobs. after a certain amount of time.

Roger

[gswcowboy]

Hi Roger,

Unfortunately, the PAN currently doesn't have the mechanism to automatically detect and subsequently clear a hung job. We can try to cover this two-fold. One, we can have you submit a feature request to your reseller and/or SE. In addition, you could submit a case to PAN Support and we can debug further and 'possibly' incorporate this request as an enhancement or as a bug fix. Either way, we can try and substantiate the need to get this done on two fronts.

Regards,

Renato

[opiedrah]

Does 4.0.7 or 4.1 fix this error? Any workarounds in the mean time, someone mentioned about a timeout option, however haven't found it in the documentation. Logging in to kill jobs, us unmanageable thanks.

[jcostello]

Renato,

Wouldn't a timeout setting for downloads be another viable alternative for hung session?

Thanks

James

[rossellamj]

I'm running 4.1.0 and I have the same issue.