10-23-2020 01:54 AM
we have Antivirus policy in place and we are seeing many, what we believe are, false positives. Mostly on PDF files. Since number is rather high, reporting each one seems a bit excessive. What they all have in common is their severity which is MEDIUM.
With that said, our approach would be to deny only HIGH and CRITICAL severity event and allow the rest.
The problem is I can't find the option to block viruses based on Severity Level (the same option exists for AntiSpyware for example). And virus severity level is clearly visible in Threat Logs.
Would this qualify as a Feature Request or is it already available ?
10-24-2020 10:00 AM
So first and foremost, I would recommend upgrading to the latest antivirus content update. 3509-4020 was giving us a lot of false positives that were reported to PAN, with 3510-4021 which was pushed out yesterday those issues have gone away with signature updates to address the false-positive reports.
Second, I would always recommend reporting false-positives over lowering your security posture. You can temporarily exclude virus exceptions where you actually need to due to false-positives until they get updated, but I wouldn't just lower my security due to them. Exclude the threat IDs causing a problem and report them to TAC so the signatures can get updated.
Now to your direct question, this would be a feature request that you raise with your SE. I'm not aware of a feature request already being present for this feature, but if there was one it's your SE's job to find it so they can add your vote to it or create a new request.
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