05-10-2021 01:16 PM
Guys, good afternoon.
I have a very confusing problem, I try to access a certain "HTTP" site and I get an error (It is not possible to access that site), we perform a test outside our network and the access is done normally.
Analyzing the LOGS, I found that we received the incomplete action.
05-10-2021 02:30 PM
Incomplete means 3 way handshake didn't complete.
How many packets sent/received? Usually this is when a SYN is sent but the other side isn't listening or a reply isn't getting back.
Are you sure it's matching the right NAT rule?
What is the session end reason?
05-10-2021 02:33 PM
If you see an "Application" as "incomplete", it means that the 3-way handshake did not finish.
If you can give more details of the issue, it could help.
Hope it helps
05-11-2021 02:29 AM
Hi @Lucaaslr ,
Expand log entry details by clicking on the magnifying glass on the very left.
- Check if you have NAT applied on the source address
- Check if you have bytes sent and bytes received (the incomplete indicates TCP hadnshake is not completed, so I assume received would be zero)
- If your nat is correct you should run basic network check to see if you have proper routing
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