Auth failure (can not assign new Authorization codes to the firewalls)

[Senibo]

I'm trying to assign the new authorization codes on these firewalls but we are receiving a failed message from the Firewalls and an error message from the Palo Alto Support site.

[Brandon_Wertz]

My guess is the auth code you're using is wrong, or your Palo account isn't tied to the company/account the auth codes are tied to?

[Senibo]

I'm using software 10.2.7-h3 and whenever i try to update the Auth Code from the firewalls it failed, i also tried to add the Auth Codes from the firewall and from the Palo Alto Support but it also failed.