actually i selected the wrong company name for my internship.how can i change it,or delete my account

Peer certificate chain building failed due to unable to get local issuer certificate

Hello, This is my first post here as I am a new customer of PaloAlto, but not new to networking. I have extensive Cisco background. We are having an odd problem when trying to create an IKEv1 s2s tunnel between a remote PA220 and Cisco ASA 5525X headend. The PA outside interface has a dynamic address. We have worked on this issue for days now an...

Case creation issue

Hello, This is Mohammad Qasim from Kabul, Afghanistan I'm trying to open case with Paloalto but the bellow message, please do me favor. Device and customer codes do not match a Support Account. Please contact a Super User to send you a registration link for the appropriate Support Account.

Firewall interface arp broadcast

The firewall was deployed route mode , the interface 1/3 direct connect the DMZ switch . I found the firewall interface （1/3 172.20.1.1）always send arp (broadcast to the subnet 172.20.1.0/24 ) .Is there someone know why ? The firewall hardware 3020 and software is 9.1.16-h5 .

Subscribe to Newsletter

Hey team, trying to subscribe to the Palo Alto newsletter at https://security.paloaltonetworks.com/ but keep getting an error: An unexpected error has occurred. Please contact support. Is there a certain level of access I need in order to subscribe to this? My Network admins believe i have the correct level of access to do this.

Expedition2 Beta - Help with Setup with Expedition Container

Hello, I am currently tasked to set up a container following the steps supplied with Expedition2 Beta Build. After the command "docker-compose up -d" there are newly created volumes but is unable to authenticate to ghcr. I have attempted to link my github profile together but no success. The below message's are displayed: - on command line - d...

HA2 link goes down when enabling HA2 keep-alive - PA VM on Azure

I noticed HA2 link down between the HA A/P peers. I tried to bounce the link but it didn't help Disabled session synchronisation and HA2 came up Re-enabled session synchorisation, HA2 link went down. Disabled keep-alive on both active and passive firewalls and HA2 link came up This is when HA2 keepalive is enabled. This is when HA2 keepaliv...

Unable to export the policy package

Hello All, As per the recommendation from Palo Alto, I have executed the below commands on the checkpoint MDS. But unable to export the policy packets. The Size of the policy package was 1Kb. Please advise on this.

Global Protect Portal Issues

Hello Everyone, We have just noticed that when we are trying to connect to the GP Portal on the web. We are getting successfully connected over VPN but when going on the web we are getting an auth failed. We have cloud auth with azure. Errors on edge: no password Authentication 2FA we get the prompt and it flows through. 11.0.13h Any i...

tshoot firewall

Hello team, There was a issue with 3 urls, so what we did we create rule and all user to access these site where 2 sites are working and there is one more site in same rule is not working,it shows below error. we see the traffic showing incomplete, there were no profile attached and everything is allowed but user getting issue with one site, ple...