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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Alarm failed to start grpc connection with address urlcat.hawkeye.services-edge.paloaltonetworks.com:443

Hi, We are receiving this alarm: severity: high opaque: Failed to establish GRPC connection to UrlCat service: failed to start grpc connection with address urlcat.hawkeye.services-edge.paloaltonetworks.com:443, err context deadline exceeded We tried to disable the app id cloud engine following the next procedure but the alert is still show...

BigPalo by • L4 Transporter
  • 5804 Views
  • 2 replies
  • 1 Likes

Application recognition "ms-teams-audio-video"

Hello, I run into behavior that I can't explain.We make teams available on the virtual desktops (web-based & desktop app)We only want to block the use of audio and video within the functionality of both teams options. Users are not allowed to use this (due to performance reasons) In our situation we have configured ssl/tls decryption.One...

Dual VPN failover confusion...

Hello everyone, Can someone offer some clarity on my questions regarding these two Palo Alto kbs? 1. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000POO0CAO&lang=en_US In the screen shot, both primary and secondary tunnels are UP. Based on what this kb is built off of (https://knowledgebase.paloaltonetworks.com/...

VK9H13 by • L2 Linker
  • 8871 Views
  • 9 replies
  • 0 Likes

Resolved! failed download GlobalProtect client

Good morning. I inherited an old PA-220. I would like to try to set up a VPN, but when I try to download any version of the GlobalProtec Client, the download fails "failed to download due to generic communication error". If I try to check for updates below, this attempt also fails "failed to check upgrade info due to generic communication error,...

gnesper by • L2 Linker
  • 3143 Views
  • 2 replies
  • 1 Likes

Resolved! GlobalProtect Automatic Update screenshot?

I've looked and cannot find a screenshot of what is presented when the Global Protect portal presents a new updated GP to be downloaded. Would anyone have a screenshot? I can find none in the documentation. In other words, if GP Portal is set to update with prompt what shows up? I'd like to provide some documentation to our users and I can't...

source of user-id data

I'm troubleshooting what appears to be an issue with user-id. I want to confirm I'm identifying the correct Window Event Logs the User-ID Agent captures to populate the User-ID data. I'm reviewing the logs in Splunk, so the source is shows as WinEventLog:Security. It of course contains the source IP, username, and a message indcating a logon eve...

GlobalProtect disconnecting the RDP connection when trying to connect

Hello, So I work in education and our department is currently having an issue with the most recent GlobalProtect update (6.2.2-259) pushed onto us. Some of our staff members use GlobalProtect on their work-from-home laptops and connect to their office PCs through a RDP connection. We have a document imaging software that staff use which req...

armedina by • L0 Member
  • 3214 Views
  • 1 replies
  • 0 Likes

Hardware Temperature: Description

Hello EverybodyI'm trying to monitor the temperature of different components with the oid 1.3.6.1.2.1.47.1.1.1.1.2 from my PA5220There are some other items which i already filtered. But i don't understand the meanings from the Descriptions. Can Anyone explaine me the following Descriptions of the entities?:ENTITY-MIB::entPhysicalDescr.19 = STRI...

Netziii by • L0 Member
  • 1883 Views
  • 2 replies
  • 1 Likes

Layer 3 Ethernet Interface vs Layer 3 VLAN interface

Trying to really understand the difference here. I have never made a Layer 3 VLAN interface using the VLAN tab on "interfaces". When I make a layer 3 interface I use Ethernet Layer 3 interface that connects downstream to a switch. From what I can tell Layer 3 VLAN interface is a scenario for when you have physical clients connected to the fire...

Firewall PA doesn't process network traffic.

Hi everyone! First, sorry 'cause my English is not good. My issue don't let me sleep. My firewall (PA-3410 v11.0.0-h1) doesn't process traffic, I can't do ping at other interface than MGMT. The Monitor is clear!. The only thing I have observed is that the traffic reaches the MAC interface, but the CPU counter does not increase. After a few min...

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GlobalProtect windows negating/disabling RSA Authentication

We use RSA's MFA Agent for Windows authentication. When we install or update GlobalProtect, it disables the MFA Agent at Windows login until we connect at least once via the VPN. It appears it is adding itself as an authentication provider into the Windows Login UI and I suspect it is related to these registry entries below. Has anyone found ...

Zone to zone interaction PBF

Hi All, i have some doubts .... 1.i have three zone TRUST,DMZ,UNTRUST. 2.there is a nat policy from TRUST zone, DMZ zone to untrust 3.all interface is under same VR .and there i haven't add any static route yet. instead i create a PBF rule from both TRUST AND DMZ to UNTRUST (destination interface=untrust interface, next-hop untrust pc) 4.Secur...

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