04-03-2024 06:24 AM
Hi, we've received our PA-445 but cannot create a Customer Support Portal account for it. After entering the serial number and sales order number I receive the following error:
Unable to create user account, request matches multiple Support Accounts.
Anyideas, please?
Thanks,
Nick
04-05-2024 04:06 PM
Hi @ewgnickp ,
Can you verify your company has no other account registered yet?
04-08-2024 01:06 AM
Hi Jay,
We've got to the bottom of it - the purchase was treated as though the device were going to be an MSP-managed device rather than managed by us. We're in the process of untangling that at the moment. Thanks for your suggestion, though!
Nick
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
