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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! Palo Alto Events in 2025

Hi All, Where can I find information on Palo Alto hosted events in 2025? Doesnt seem much is going on. Thank you.

roma by • L2 Linker
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Resolved! CSP access

Dear all, Apologies for opening so many community cases. but hoping someone could put me in the correct direction. I need to access my CSP, I come across the following warning message. Unauthorized Access Your membership has expired or has not been approved, please contact Palo Alto Networks Support. I need this access as I progress with f...

Shadow by • L2 Linker
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Cortex Connection Lost

Hello everyone, I'm currently conducting a survey on the various possibilities that could lead to the "Connection Lost" issue in the environment. I encourage all of you to participate in this survey. Additionally, I have a question: In the event that an endpoint loses connection and is subsequently removed from the Cortex Administrator console, ...

Yayati by • L0 Member
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GlobalProtect authentication blocked by home firewall

I use GlobalProtect to connect to my employer's network from my home Wifi. However, the GP authentication requires port 8443, and this is not compatible with maintaining the highest security firewall settings on my Xfinity Gateway. Every time I connect, therefore, I have to change the Gateway firewall to a lower security setting. For pe...

bfaull by • L0 Member
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  • 4 replies
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Compare between template and a template stack

I have a FW1_template-stack and FW1_template. I know the template-stack has its own config separate from a template FW. Is there away to audit compare both ? I am trying to move all config to FW1_template and leave template-stack as plain vanilla Thanks

VPN error message after upgrading PAN-OS to 10.1.10-h2

Hi, After upgrading to firewall PANOS version to 10.1.10-h2 i started seeing below error message logs under monitor > system logs. On the previous PAN-OS version this error was not observed. However, in reality tunnel is up & running, only thing on system logs it shows up & down. After disabling the tunnel monitoring, tunnel up-down...

Dhirajjagdale_0-1711126078339.png

Yealink voip phone Busy Lamp Field

I have a palo alto 220 on OS 10.1 and recently put in yealink phones that access the phone servers through our ISP. Everything works except for a function called Busy Lamp Field (BLF) BLF is an acronym for Busy Lamp Field, which is a light on an IP Phone or a colored indicator next to a name in a softphone or web client, that tells you whether ...

NAT Leak Issue

Hi All, Been troubleshooting an issue with viewing live streams from cameras from one specific location. We've had the system in place for awhile and it was working fine until recently. Any time we try to establish a connection over tcp 960, it was failing. I noticed in packet capture that the firewall was not performing NAT for that traffic....

password saved in firewall

Hi Team, We are migrating firewalls from one environment to another; in the other environment, we will create a new firewall, and that firewall will be managed by panaroma. What we are going to do is copy the named configuration export from old and import it on new firewall. My question is, when I export and import the configuration, will the pa...

Resolved! Palo alto firewall commit error

Hi, I'm getting the below Validation error after committing the changes in firewall. As i checked there is no user in the local user database. Please help to identify the issue.

Dhirajjagdale_0-1710963975728.png

Certificate Expiry

Hi Team, May i know how to set the certificate expiry alerts to emails or any other option to get alerts on certificate expiry? Forward trust certificate used for SSL Decryption i need to get alerts for, so please suggest. Regards, Sanjay S

Resolved! Your membership has expired or has not been approved, please contact Palo Alto Networks Support.

I am getting this error when I try to access my support portal. I have seen other messages with this issue, and the response is always to refer to artcile https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HBFcCAO. When I click on that link, I get a SSO error from Salesforce

Resolved! Disable IoT Feature

Hello All, is there any way to disable IoT Feature? we dont have any IoT License or using it in our production. We using PA-3260 with PANOS 10.2.2-h2. and the problem is, we keep getting this log in our system log. and we dont allow that connection in our system. Thanks, Denny

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