Authentication Time out - RADIUS

[JaysonHaxton]

All of our PA 820 are unable to login with RADIUS, both SSH and the web UI will time out. I see the access accept from my NPS server when I debug the authd log, but it then says

===============AUTHD: start=========================

ERROR: No such table: device DB.

Because this is impacting my entire network, I fell this is something on the NPS. This happened overnight, and nothing was changed when this issue started.

Any suggestions on how to better determine why the authentication is timing out?

[OtakarKlier]

Hello,

I suspect you might be hitting:

PAN-OS 10.2.3-h9 Addressed Issues

PAN-195149 Fixed an issue where firewall administrators were unable to log in to the web interface when RADIUS two-factor authentication was used.

We also hit it and this was addressed in some newer releases. I recommend taking a look at release notes or opening a support case.

Regards,