DNS Proxy Issue

Hello all, I think I have pretty easy setup, just having issues getting DNS Proxy to work 100%. My goal is to have all users client device DNS primary to point to the firewall and all queries go to the firewall, then the firewall will send all reques

CSP > Products > API Key Management > Licensing API - Enabled - Now What?

I couldn't find any documentation on what to do with this key to make an API call to see all the licensing information. 

Is this API call on the portal itself? Confused why this is an option on the portal.

I have Panorama and a bunch of devices a

PA-3250 - Cloud Not Ready - Alarm

Hi,

We have a PA-3250 which is not connected to the Internet and see lots of logs showing:

'Cloud is not ready. There was no update from the cloud in the last 203656 minutes'

Is there a setting on the device we can turn off/disable so we no lon

Inaccessibility of PAN-OS after Upgrade to Version 10.2.0

After the recent upgrade of PAN-OS from version 10.1.11 to version 10.2.0 on my Palo Alto 820 device, I am facing significant issues. The appliance is not recognizing administrator credentials after the upgrade is complete.
Does anyone have any ideas?

Multiple ISP with PalAlto

Global Protect need to ask for password all time we connect

Hi,

We have configured GP with CISCO DUO. If i connect in a fisrt moment to GP is successfull. But if i disconnect and connect again the credentials are not being asked. Its like there is a cache that GP is saving my credentials and DFA for a momen

cli "show" match case insensitive and pipe

when we using cli in PAN to search something like "show | match 'string'", can it search string case-insensitively and also is that possible to pipe to another match? I suspect both answers are no, happy to know if there are some workaround.

DNS Security cloud query timeout.

Hi Support,

Good day, i have concern about this system alert DNS Security cloud query timeout. Not sure what to check as  if this is normal alert? The dns security cloud connection seems good.

attach the screenshot alert message and dns security

User Id not updating for two users

I have two users using the same pc one on first shift and one on second shift, but the user id is staying the same for both user on the PA. Not having this issue anywhere else any suggestions?

NAT Sanity Check

Hi

Can I sanity check a NAT rule please. We have a small satellite office with a PA as the firewall. We only have /30 subnet so one IP for the router and one for the IP of the external NIC on the PA.  

We need to have a connection for a service t

Global Protect internal host detection is not working, when user is in branch office connected via to site to site vpn.

Case:
Global Protect VPN is enabled in HO PA220.
BO also have PA220, HO and BO connected over site-to-site vpn, 
If user is connected to HO LAN, internal host detection works and identify it as Internal corporate network.

And if user is connected to BO

Transferring PA (already registered) license to other PA (already registered) device

How do I transfer one of my PA-220 license which is already registered to other PA-220 registered as well ?

I might be able to do that if I can make one available in spare and then move my already registered PA-220 license to the spare device.

Apprec