General Topics

Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer!

This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussi

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Resolved! Can't create case, get salesforce error (ever since my day 1)

I can get logged in to https://support.paloaltonetworks.com, but when I attempt to create a new case I get a Salesforce error:

https://supportcases.paloaltonetworks.com/_nc_external/identity/saml/SamlError
Single Sign-On Error

We can't log you in beca

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PBF with NAT, how does it works?

Hi Guys

According to document , if there's destination NAT , there'll be second routing lookup to decide outbound zone & interface. But I'm very confused when there's routing and PBF together, In the second routing lookup, how does PBF rule work? Does

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Resolved! Type=Deny while Action=Allow

When opening iOS Facebook app I''m unable to play a movie... however, from the same device if I login to facbook via browser I can play the video.

I'm trying to find out why the iOS App is getting blocked, as my policies clearly allow it.

Rule iPhones:

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Palo Alto Clearpass integration disconnecting

We are looking to utilize Cleaspass sending information to ours Palos for the purpose of user-id. We have this applied in some test groups but we are running into an issue where after a few days the connection appears to time out and the Palos stop r

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Resolved! PAN NGFW carbon footprint

Hello,

I'm searching for informations about environmental impact of NGFW.

Is there a benchmark for the carbon footprint of Palo Alto physical firewalls?
Measurements such as the footprint of the production of a firewall, daily electricity consump

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Panorama MGMT interface option - Public IP ?

Hi

Question about configuring Panorama management interface.

Why is there a "Public IP" under the management interface?

"IF" we would set a public IP on the panorama, dont we configure it under IP Adress + Netmask + gateway?

Why is there a "Publi

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Resolved! Find the source for "DNS amplification attack response"

Hello,

We receive many "DNS amplification attack response" alerts with the source of our internal DNS servers toward public DNS servers on the Internet. How can we know whether these alerts are not false positives and if they are true positive, how t

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Help support

Dear Palo alto family,

I face some difficulty to ping internet on DMZ , i am trying to configure a security policy DMZ_to_Public/ WAN but still i didn't ping 8.8.8.8 in DMZ switch and didn't ping in firewalls itself also.

Help me to solv

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Whatsapp video calls block

Hi,

I need to allow calls via WhatsApp but deny the use of video calls.
Is there a way to do it?

Problems accessing knowledge base

Gentlemen, good afternoon.

I'm having trouble accessing the knowledge base, could you please check?

Thanks

Resolved! eventid eq tunnel-status-up/down

Hi Team,

We run the command eventid eq tunnel-status-up / down but we dont see any output under Monitor>system. What is the reason? two days back we see the went down and see the DPD log as well but still no result for subjected command please sugg

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