Failing to download GlobalProtect Client

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Failing to download GlobalProtect Client

L0 Member

I can run Dynamic Updates, but am unable to perform a GP download.  "Getting Failed to download due to server error. Please try again later."

This is for a passive node in an HA setup.  It is a new PAN and this is keeping me from having it go live.  Is there a way to download the GP package from the running PAN and upload it to the passive one?

PAN - 3020

OS = 6.0


L7 Applicator


Could you please verify the SYSTEM logs (Monitor >> System logs) for the same. Also, verify the DNS for the Secondary firewall as the same as the Primary on the Device>Service.


'Connection to Update server closed' is what the System logs show.

I can see the traffic going through the Active firewall from the management interface of the passive and shows it connecting to (AKAMAI.COM)

can you try if these commands work

request global-protect-client software check

any error here or not ?

if list comes then

request global-protect-client software download file PanGP-2.0.0

if issue occurs again

from active device you can use

request global-protect-client software download sync-to-peer yes file PanGP-2.0.0

Hello Panos,

The file was missing in the root under  /usr/bin directory and the management-client was showing an error for GP license .  Hence, retrieve the license file once again from paloalto-updates server and that resolved the issue.


Thanks for the information HULK.


Fail to download GlobalProtect Client

Check the following

1. Check Now working for updates
2. download failure happening almost the middle of download
3. System logs no failure download appearing

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